FAQ

PURCHASE

How can I pay?
We currently accept payment by creditcard, iDeal and PayPal.

If you don’t use any of these options, please contact client support.

To which countries do you ship?
Worldwide.

What is the delivery period for my order?
Your order will be shipped within 24 hours of receiving your order confirmation.

Delivery period

1 – 2 working days [ The Netherlands ]
2 – 7 working days [ EU ]
7 – 19 working days [ Rest of the world ]

Please note that during and around holidays, deliveries will take longer.

What are the shipping costs?
Free shipping on all orders of:

EUR 175 or more [ EU ]
EUR 250 or more [ Rest of Europe ]
EUR 350 or more [ Rest of World ]

Home delivery (for all orders less than the above mentioned)

EUR 4 [ The Netherlands ]
EUR 6 [ Belgium, Germany ]
EUR 10 [ Europe, zone I, AT, CZ, DK, FR, GB, HU, IT, LT, LI, LU, MC, PL, SE, SI, SK ]
EUR 15 [ Europe, zone II, BG, EE, ES, FI, GR, HR, IE, LV, PT, RO ]
EUR 20 [ Europe, zone III, AD, AL, BA, CH, MK, NO, RS, VA ]
EUR 25 [ United States of America ]
EUR 30 [ Rest of the world ]

Service point delivery

EUR 3,50 [ The Netherlands ]
EUR 5 [ Belgium, Germany ]

Our prices do not include customs fees or other additional taxes that might apply to customers in non-EU countries.

What does VAT mean?
VAT is a value-added tax that both EU and non-EU customers pay, which is already included in the prices.

How do I track my order?
Once your payment is finalised and your order has been processed, you will receive a track & trace code via email with which you can track your order.

What are the return conditions?
Our return policy entitles you to return the slippers for any reason within 14 working days counting from the day you received them. You can open the package and check the contents. However, the slippers can only be returned when they are completely unused and sent in the original packaging, double boxed.

How can I return my order?
When returning an item the customer is responsible for the shipment and its costs. We can only process a refund once we have received the slippers in good order. We therefore advice you to always keep hold of your track & trace code and receipts.

Can I exchange my shoes for a different model or size?
You can return the slippers in accordance with our return policy. Unfortunately we cannot exchange shoes. If you would like a different size or model, you can place a new order.

How long does a refund take?
We strive to process your refund within five working days counting from the day we receive the shoes. However, do take into account that we are legally entitled to process refunds within 14 working days. Also, please note that – depending on the payment platform – it can take up to 5 working days for the money to be on your account.

What can be done if I want to change or cancel my order?
If you would like to change or cancel your order, please contact client support as soon as possible. If your order hasn’t been dispatched, we are in most cases able to help you. Please note that there’s not much to do when your order has been sent.

I am not satisfied with my order, what should I do?
Please contact our client support, before taking any further actions.

How can I stay updated with new arrivals and promotions?
Signing up for our newsletter is the best way to receive updates about new arrivals and promotions.

PRODUCT

What is my shoe size?
We recommend that you measure your feet before choosing your shoe size. It’s very easy and doesn’t have to take more time than two minutes.

Tape a large piece of paper on the floor, against a wall
Place your foot on the paper, whilst standing straight, with your heel against the wall
Draw a line along your biggest toe (repeat this with your other foot, because your feet might differ in length)
Measure the length between your heel and the longest part of both feet
This length in mm’s (or inches) will correspond to your the shoe size in the size chart below

Size chart
What to do with the black size label that’s inside the shoes?
Please put this under the insole or just cut it off.

Does wool felt make my skin itch?
If you do not have an allergy for wool, it is not likely for the wool felt to itch your skin. Scientists consider wool to be hypoallergenic.

Can I wear these slippers in summer?
Yes. Wool has an unrivaled ability to absorb and shed moist. As a bonus, wool has a thermal insulation that works both ways: it keeps heat out and protects the body.

What if the wool felt becomes wet?
If not soaked, it’s not a problem. Wool can easily absorb up to 30% of its weight in moisture without feeling damp or clammy.

Does the wool felt slipper hold it’s form?
Yes. All parts are sewed, which prevents the slippers from deforming. Over time, the wool will adapt itself to the form of your feet, making it a perfect fit.

Can I use the slippers outside?
Of course you can and please do so. The sole is strong enough for outside use. We have put efforts in the aesthetics of the slippers. To our minds you definitely can be seen with it outside.

Can I wash the slippers?
We recommend not to. In normal use, there is no need for it. You don’t have to worry about any smell to occur, as wool let’s your skin breathe easily.

Is it normal that some wool will come off?
Yes. It’s a natural material and it is felted. In normal use, there will ravel out some wool.

Does the wool felt pill?
In normal use, not very likely. The density of the felt is high enough to prevent it from pilling. But, it’s a natural material.

MEDIA

I am writing an article on the brand and I would like to include images about the product, who should I contact?

Great! Please email press@billringa.com along with the subject “media request” along with a summary of the article and a detailed description of where and when the image will be visible and the required dimensions and file type.

I am organizing a charitable event and I would like to inquire about product donations, who should I contact?

Please email press@billringa.com along with the subject “product donation” along with a description of the charitable event and an explanation of why Bill Ringa is a good fit.

I am organizing an event and I would like to inquire about product giveaways, who should I contact?

Please email press@billringa.com with the subject “event sponsorship” along with a detailed summary of the event and an explanation of why Bill Ringa is a good fit.

WHOLESALE

I would like to inquire about distributing Bill Ringa in my country, who should I contact?
If you are a retailer or a distributor who is interested in carrying our slippers, we would love to hear from you. Please email us at sales@billringa.com.

COLLABORATION

I would like to collaborate with the brand Bill Ringa, who should I contact?
We would love to hear from you. Please email us at info@billringa.com.

Do you have a question? Feel free to drop us a line.

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