Returning a product is always possible — no stress.

If your Bill Ringa shoes aren’t quite what you expected, you can return them within 14 calendar days of receiving your order.

How it works

1. Contact client support to request your return

2. You’ll receive instructions and, if needed, a return label

3. Ensure the footwear is clean, completely unused and in its original packaging

4. Use the original shipping box or another sturdy box for safe transport

Return address

Bill Ringa Footwear
Att: T. Wetsteijn
Veldewater 17
2911 PG Nieuwerkerk aan den IJssel
The Netherlands

Refunds

Once your return is received and approved, we’ll refund you via your original payment method. Return shipping costs are at your expense, unless you’re returning from within the Netherlands, where returns are free of charge.

Please allow up to 10 business days for your return to be processed after arrival at our warehouse.

Note: we reserve the right not to accept a return if the product shows signs of wear or has been used or altered in any way.

Exchanges

If you’d like a different size or colour, simply place a new order. This ensures faster processing and availability — and you’ll receive your new pair without delay.

International returns

Important notice: for orders shipped from outside the Netherlands:

All returned items must be clearly declared as “Returns and Repairs of Dutch Merchandise” on the customs form and on the package. Packages without this declaration may be delayed, refused or incur additional fees — which we unfortunately can’t cover.

International customers may choose their own courier or postal service. Alternatively, we can arrange a FedEx return shipment and provide a quote in advance.

At this time, international customers (including the United Kingdom and the United States) are responsible for any associated duties, taxes and fees; these charges are not covered by Bill Ringa Footwear.

Something else?

For overseas customers where return shipping costs may be high, we sometimes offer an alternative option — a “U-turn” instead of a return. If you think this might apply to you, simply email client support and we’ll be happy to explain what that means.

Any returns that don’t meet these conditions may be declined at the discretion of Bill Ringa Footwear.