Shipping & delivery

We ship to most countries worldwide — with just a few exceptions (see below). All orders are dispatched from the Netherlands.

Dispatch time

Orders are dispatched within 24 hours after your order confirmation. During and around holidays, delivery can take longer (if applicable, temporary service notices will be posted here).

Estimated delivery times

Netherlands: 1–2 working days
European Union: 2–7 working days
United States (FedEx International Priority®): 1–2 working days
United States (FedEx International Economy®): ~7 days
United States (PostNL/Globalpack): 5–10 working days
Rest of world: 7–15 working days

Delivery times may vary during holidays or due to customs processing.

Recommended carrier for the US:
For reliable and predictable delivery to the United States, we recommend FedEx International Economy® or Priority®. If shipping cost is more important than speed, you may choose another option at checkout.

Shipping costs

Netherlands: shipping and returns are free.

Free shipping thresholds (outside the Netherlands):

EU: free shipping on orders of €175,— and up
US & rest of world: free shipping on orders of €250,— and up

Standard home-delivery rates (below threshold):

Europe, Zone I (AT, CZ, DK, FR, GB, HU, IT, LT, LI, LU, MC, PL, SE, SI, SK): €12,—
Europe, Zone II (BG, EE, ES, FI, GR, HR, IE, LV, PT, RO): €16,—
Europe, Zone III (AD, AL, BA, CH, MK, NO, RS, VA): €21,—
Rest of world: €30,—

Country-specific rates

United States:

FedEx International Economy®: €20,—
FedEx International Priority®: €25,—
PostNL/Globalpack: €15,—
Free shipping from €250,—

Belgium:

Standard-home delivery: €7,50 ; service-point pickup: €6,50
Free shipping from €175,—

Germany:

Standard-home delivery: €8,— ; service-point pickup: €7,—
Free shipping from €175,—

Duties, taxes & customs

For non-EU destinations, our prices exclude any customs fees, duties, taxes and handling charges. These costs (if any) are payable by the recipient and vary by country. Customs processing can affect delivery timelines.

Tracking & support

All shipments include a tracking link once dispatched. Questions about the best option for your address or timing? Contact client support — we’re happy to help.

Shipping restrictions

We currently do not ship to the following destinations due to trade restrictions and limited delivery options:

Belarus
Turkey
Crimea
Cuba
Iran
North Korea
Russia
Syria
Ukraine

Orders placed with a shipping address in one of these regions will be cancelled and refunded.

Cookie	Type	Duration	Description
__Secure-BUCKET	persistent	6 months	Used by Google for advertising personalization and tracking.
_clck	persistent	1 year	Saves a unique Clarity user ID and settings to track user interactions.
_clsk	persistent	1 day	Combines multiple page views into a single session for Clarity.
_fbp	third party	3 months	This is a cookie set by Facebook and is used to deliver a series of advertisement products such as real time bidding from third party advertisers.
_ga	third party	1 year	This is a Google Analytics cookie which is used to identify unique users.
_ga_#	third party	1 year	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_ga_77S6P3XBGY	persistent	1 year	Stores pageview and session information for GA4.
_gcl_au	persistent	3 months	Used by Google Ads to measure conversions and ad performance.
AEC	persistent	6 months	Ensures requests come from legitimate users and not bots.
cookie lawinfo-checkbox-functional	third party	1 year	Determines whether the user has accepted the cookie consent box.
cookielaw info-checkbox-advertisement	third party	1 year	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
cookielaw info-checkbox-analytics	third party	1 year	Used to detect if the visitor has accepted the statistics category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
cookielawinfo-checkbox-necessary	third party	1 year	Determines whether the user has accepted the cookie consent box.
cookielawinfo-checkbox-others	third party	1 year	Stores the user's cookie consent state for the current domain
cookielawinfo-checkbox-performance	third party	1 year	Stores the user's cookie consent state for the current domain
CookieLawInfoConsent	persistent	1 year	Stores the complete cookie consent settings selected by the user.
cookies.js	third party	session	Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.
DV	session	session	Used by Google to store user preferences and security settings.
NID	persistent	6 months	Used to personalize Google ads and remember user preferences.
sbjs_current	session	session	Stores the current session’s traffic source.
sbjs_current_add	session	session	Stores landing page and referrer for the current session.
sbjs_first	session	session	Stores the user’s first recorded traffic source.
sbjs_first_add	session	session	Additional metadata for the user’s first visit.
sbjs_migrations	session	session	Ensures compatibility between Sourcebuster versions.
sbjs_session	persistent	30 minutes	Tracks session duration, pageviews and referrer.
sbjs_udata	session	session	Stores visitor data (e.g. user agent, visit count).
SOCS	persistent	13 months	Stores Google’s consent settings for the user.
viewed_cookie_policy	persistent	1 year	Stores whether the user has seen and dismissed the cookie banner. Contains no personal data.
viewed_cookie_policy	persistent	1 hour	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not a user has consented to the use of cookies. It does not store any personal data.
wc_cart_hash_#	persistent	persistent	Unclassified
wc_fragments_#	session	session	Unclassified

Cookie	Duration	Description
AEC	6 months	Ensures requests come from legitimate users and not bots.
CookieLawInfoConsent	1 year	Stores the complete cookie consent settings selected by the user.
DV	session	Used by Google to store user preferences and security settings.
sbjs_migrations	session	Ensures compatibility between Sourcebuster versions.
SOCS	13 months	Stores Google’s consent settings for the user.
viewed_cookie_policy	1 hour	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not a user has consented to the use of cookies. It does not store any personal data.
viewed_cookie_policy	1 year	Stores whether the user has seen and dismissed the cookie banner. Contains no personal data.

Cookie	Duration	Description
_clck	1 year	Saves a unique Clarity user ID and settings to track user interactions.
_clsk	1 day	Combines multiple page views into a single session for Clarity.
_ga	1 year	This is a Google Analytics cookie which is used to identify unique users.
_ga_#	1 year	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
_ga_77S6P3XBGY	1 year	Stores pageview and session information for GA4.
sbjs_current	session	Stores the current session’s traffic source.
sbjs_current_add	session	Stores landing page and referrer for the current session.
sbjs_first	session	Stores the user’s first recorded traffic source.
sbjs_first_add	session	Additional metadata for the user’s first visit.
sbjs_session	30 minutes	Tracks session duration, pageviews and referrer.
sbjs_udata	session	Stores visitor data (e.g. user agent, visit count).

Cookie	Duration	Description
__Secure-BUCKET	6 months	Used by Google for advertising personalization and tracking.
_fbp	3 months	This is a cookie set by Facebook and is used to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_au	3 months	Used by Google Ads to measure conversions and ad performance.
NID	6 months	Used to personalize Google ads and remember user preferences.

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